IT Support is Evolving. So Are We.
Technology has advanced significantly in recent years with cyber threats more frequent, more sophisticated and far more costly to recover from.
Because IT support should help prevent these threats, we’re updating and modernising our support services by including several security products to reduce the risk of the most common form of attacks.
The new support services will begin rolling out in Q4 2026. Your Account Manager can discuss the changes with you now and explain how they may affect your current support package and monthly fees.
FAQ’s
Where can I find more information about your IT support services?
Your Account Manager can explain the changes, discuss the different IT support packages and recommend the right level of support for your business. They’ll also answer any questions about pricing, security features and the transition process.
Can I upgrade my support package at any time?
Absolutely. You can upgrade at any time, and the sooner you move to one of our enhanced support packages, the sooner you’ll benefit from the additional security and proactive protection.
Will there be any disruption during the transition?
No. We don’t expect any disruption to your IT support during the transition. As part of the upgrade, our new cyber security tools may block suspicious emails, unsafe websites or malicious links. If you think something has been blocked incorrectly, our Service Desk can quickly review and release it if it’s safe.
Why is Freestyle TS making these changes?
Cyber security threats have changed significantly, and traditional reactive IT support is no longer enough on its own. We’ve updated our IT support services to include more proactive monitoring and built-in cyber security, helping protect businesses before problems become downtime.
